My KYC Failed: Understanding and Resolving KYC Issues

Introduction

Completing your Know Your Customer (KYC) verification is a crucial step for faciliating withdrawals. If you've encountered a "KYC Failed" message, it means your recent KYC attempt was unsuccessful. This article provides guidance on understanding why this may have happened and how to successfully complete your KYC verification.

Why Did My KYC Fail?

• Unsuccessful KYC Completion: A "KYC Failed" status indicates that your KYC verification did not meet the required standards. This is a common issue that can often be resolved by providing the correct documentation.
• Incorrect Documentation: The primary reason for KYC failures is the submission of incorrect or unacceptable documents. It's essential to ensure that the documents you submit meet our guidelines.

How to Ensure a Successful KYC Verification

To improve the likelihood of a successful KYC verification, please follow these guidelines:

• Use Real Documents: Ensure that the documents you are submitting are genuine and valid. Screenshots or digital copies are not acceptable.
• Check Document Requirements: Only government-issued IDs or passports are accepted. Before submitting your documents, please review the list of accepted documents to ensure compliance.
• Quality of Submissions: Make sure that the documents are clear, readable, and all information is visible. Blurred or obscured details can lead to a failed KYC process.

What to Do If Your KYC Failed

If your KYC verification has failed, you will need to initiate a support request to address the issue:

• Contact Support: Use the following link to submit a support request: Submit a Request.
• Provide Details: In your support request, include any relevant details about your failed KYC attempt. This helps us to assist you more efficiently.
• Await Response: Our support team will review your submission and provide you with the necessary guidance to complete your KYC verification successfully.

Conclusion

A failed KYC can be a setback, but it's often easily rectifiable by following the correct procedures and ensuring that your documentation meets our requirements. If you need further assistance, our support team is here to help guide you through the process and get you back on track.

Thank you for your cooperation and understanding as we work together to ensure a secure and trustworthy environment for all our users.